Terms of Service
Terms of Service
Clear terms for a refined eyewear experience.
These Terms of Service explain the conditions that apply when you browse Sunora, purchase eyewear, contact support, or use our online store. Please read them carefully before placing an order.
Sunora’s service terms are written to support a clear, polished shopping journey for sunglasses, eyeglasses, optical frames, and eyewear accessories.
Effective for Sunora online store useUse means acceptance
By accessing Sunora or placing an order, you agree to follow these Terms of Service.
Details matter
Customers are responsible for providing accurate order, contact, billing, and delivery information.
Eyewear presentation
Colors, frame finish, and lens tone may vary slightly based on screen settings and lighting.
Contact Sunora
Questions about products, orders, or terms can be sent to info@sunora.mom.
Acceptance of terms
By visiting sunora.mom, browsing products, contacting Sunora, or purchasing from our online store, you agree to be bound by these Terms of Service and any policies referenced on the site. If you do not agree with these terms, please do not use the website or place an order.
Online store use
You agree to use Sunora only for lawful purposes and in a way that does not interfere with the security, availability, or intended function of the store. You may not attempt to misuse the website, submit false information, disrupt checkout, copy site content for unauthorized commercial use, or engage in activity that harms Sunora or other customers.
Product information
Sunora aims to present sunglasses, eyeglasses, optical frames, lenses, and eyewear accessories as clearly as possible. Product descriptions, images, colors, measurements, lens tones, and frame finishes are provided for reference and may vary slightly due to display settings, lighting, production variations, or photography.
Product availability, pricing, and descriptions may be updated at any time without prior notice. We reserve the right to correct errors, update information, or cancel affected orders when necessary.
Orders and payment
When placing an order, you agree to provide complete and accurate billing, shipping, contact, and payment information. Orders are subject to acceptance, payment authorization, fraud screening, and product availability. Sunora may refuse, limit, cancel, or review an order when information appears inaccurate, incomplete, unauthorized, or inconsistent with these terms.
- Prices are displayed before checkout and may change over time.
- Payment must be successfully authorized before an order can be processed.
- Customers are responsible for reviewing order details before submission.
Shipping and delivery
Sunora’s standard shipping time is 3–5 business days. Shipping timelines may be affected by carrier conditions, holidays, address accuracy, payment review, weather, or other circumstances outside our direct control. Customers are responsible for providing a deliverable shipping address and monitoring delivery updates when available.
Returns, exchanges, and order concerns
If you have a concern about an order, product condition, delivery issue, or eyewear selection, please contact Sunora as soon as possible at info@sunora.mom. We may request order details, photos, or other information to review the matter and provide the most appropriate next step.
Eyewear use and care
Sunora eyewear should be handled with reasonable care. Store frames in a protective case, clean lenses with suitable materials, avoid excessive heat, and handle frames with both hands when possible. Sunora is not responsible for damage caused by misuse, improper cleaning, accidental bending, unauthorized repair, or ordinary wear over time.
Site content and intellectual property
The Sunora name, page designs, written content, visual presentation, product photography, graphics, and other site materials are owned by or licensed to Sunora. You may not reproduce, distribute, modify, scrape, copy, or use site materials for commercial purposes without written permission.
Limitation of liability
To the fullest extent permitted by applicable law, Sunora is not liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the website, products, services, checkout, delivery, or inability to access the store. Nothing in these terms limits rights that cannot be limited under applicable law.
Updates to these terms
Sunora may update these Terms of Service from time to time. Updated terms will be posted on this page. Continued use of the website after updates are posted means you accept the revised terms.
Service clarity
Designed to keep the purchase path calm and readable.
Sunora’s terms support a polished eyewear journey: clear product presentation, accurate checkout details, measured shipping expectations, and direct contact when a customer needs help.
Because eyewear depends on lens tone, frame scale, fit preference, and daily light conditions, we encourage customers to review product details carefully before completing an order.
Terms notes
Common service questions.
These notes summarize frequent terms-related topics. They are designed to make the agreement easier to navigate while the full terms above remain the controlling reference.
Can product details change?
Yes. Sunora may update product descriptions, pricing, availability, imagery, and store content when needed.
What if my address is wrong?
Customers are responsible for accurate shipping details. Contact Sunora quickly if an order detail needs review.
How do I ask about an order?
Email info@sunora.mom or use the contact page with your order details and a clear description of the issue.
Need clarification?
Contact Sunora before choosing your next frame.
If you have questions about these terms, your order, shipping, lens selection, frame fit, or product details, Sunora support is ready to help.