Returns & Exchanges
Returns & Exchanges
A calmer path when a frame needs another direction.
Sunora returns and exchanges are designed to feel clear, careful, and respectful of the eyewear. If a frame is not the right fit, shade, or silhouette, our support team can guide the next step with a simple review process.
Please contact Sunora before mailing any eyewear back. This helps us confirm eligibility, protect the frame in transit, and keep the process organized.
01Returns
Return requests should be started within 30 days of delivery. Items should be unworn, clean, and returned with original protective materials when available.
Exchanges
Exchange requests are reviewed for frame style, lens choice, and availability. If the preferred replacement is unavailable, support will help with the best next option.
Review
Returned eyewear is checked for lens marks, frame wear, missing components, and packaging condition before a return or exchange is completed.
How To Start
Begin with support before shipping anything back.
A quick message helps us confirm your order, understand the frame concern, and provide the correct next step. Please do not send eyewear back without contacting Sunora first.
Contact Sunora.
Reach us through the contact page with your order details, the item you want to return or exchange, and a short note about the reason.
Wait for review.
Our team will review the request and reply with the next instructions. Photos may be requested for frame condition, lenses, or packaging.
Pack with care.
Use protective packaging and keep the lenses covered so the frame arrives in reviewable condition. Tracking is recommended for return shipments.
Condition notes for refined eyewear.
Because frames and lenses can show small marks easily, Sunora reviews returned eyewear carefully. These notes help protect the frame and avoid delays during review.
Lenses
Lenses should be free from heavy marks, scratches, residue, or wear caused after delivery.
Frames
Frames should not show bending, impact, heat damage, altered parts, or signs of extended use.
Packaging
Include any case, cloth, sleeve, or protective material that came with the eyewear when possible.
Timing
Requests started after the return window may be reviewed case by case, but approval is not guaranteed.
Support Path
Need help choosing the next frame?
If an exchange is a better fit than a return, Sunora can help compare frame shape, lens tone, bridge feel, and daily use so your next pair feels more aligned with your routine.
